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Shipments

SHIPMENTS

In December 2018 economy shipping will be priced at 5.95€ worldwide

The shipping costs will be free in case of orders with an amount greater than or equal to € 99.99 and will be managed with ordinary delivery (standard). For orders of high amounts, the shipment would be done by agency and follow-up. If the order is less than that amount, the price of the transport will be communicated at the time of purchase and will vary depending on the weight or dimensions and the chosen shipping method.

The urgent delivery of orders is free from a value greater than 399.99 € If your order is less than 400.00 € but you want an urgent service, contact us to calculate the additional shipping price.

For shipments to the Canary Islands, Ceuta, Melilla or outside the territory of Spain, in addition to the shipping and VAT included, there are other expenses by law that are on behalf of the customer and that you will have to pay to the courier when you deliver your order (they are not loaded in the invoice), as are the taxes, customs clearance fees and others specific to each destination territory, which will depend on the amount of the order. This is an additional amount that is not included in the total that will be indicated in the order detail.

For international shipments, delivery times will depend on the country and the shipping method chosen by the customer. If in any case there is no stock of the requested product, the customer will be informed through the e-mail to retain the order until the product is received or cancel it.

Orders for items that are in stock are usually shipped within 1-2 business days after receipt of payment. Items that are not in stock, are usually shipped within 2 weeks after receipt of payment. You will be kept informed of the progress.

If the type of shipment chosen is standard or ordinary, your order will be sent without tracking. Most packages shipped within Europe arrive in 1 week. Packages shipped outside of Europe generally arrive within 1-2 weeks. It may happen that they are delayed between 6 and 8 weeks if customs control is required. This option does not come with tracking. If an item is lost in transit, there is nothing we can do to track it.

If the postal service in your country is not always careful with the packages, you can choose the shipping option with additional protective packaging. Then it will be sent in a small box with additional protection around the products. As this makes the shipment heavier, there is an extra charge for this.

If you prefer a shipment with tracking, there is an option for that at an additional surcharge that will be reported at the time of choosing the preferred transport method, in which case the package can be located. These shipments are insured up to € 50. This is a recommended option for lighter or smaller shipments.

In all cases, care is given to packaging and smaller items are sent in standard bubble envelopes. If requested, the items can be wrapped in an additional protective packaging and placed in a small box for greater security of postal processing in your country. (choose the shipping option with additional protective packaging).

If we send a larger box, we will usually send it with tracking.

Destinations outside the EU will be excluded from VAT in the price of the item. The VAT is 21% and will be deducted when you are a registered user and the system knows your country, or before paying when you communicate to the shipping address.

* Economy Shipping (No Tracking or Insurance)

RETURNS

In case you want to return the product, you can inform it within 14 days after receiving the order by you or on your behalf. You must handle the original product and packaging with care and unwrap only to the extent necessary. The product must be in its original state and unused to be returned.

The product will be returned according to the instructions of Fontana Penna. If the product or the original packaging is damaged or has signs of use, we will be forced to compensate for a loss in the value of the product. You can reduce this risk by limiting the handling of the product.

This right to return is not valid for certain limited edition products. (Of course, all warranties are valid and any possible defect will be handled in the best way by us and by the manufacturer).

Please keep in mind that if you have ordered several products, your order will be sent when everyone is available.

Contact us if you need any of the orders arrive before and we will do everything possible to manage it (separate an order in several shipments, may have some additional cost).


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